Overview

A subscriber identity module or subscriber identification module (SIM), widely known as a SIM Card, is an integrated circuit that is intended to store the securely: IMSI number and its related key, ICCID, security authentication and ciphering information, temporary information related to the local network, a list of APN Services and two passwords: PIN and PUK for PIN unlocking.

The Enterprise Portal monitors and manages the SIM Cards of Accounts and Sub-Accounts. It is possible to:

• Change SIM Card Price Plans
• Assign SIM Card(s) to different levels of the Account Hierarchy
• Set Billing Status
• Set the Network Status
• Set the Logistic Status
• Send SMS to a SIM Card(s)

Modify the SIM View using the Context Switch

The SIM Cards displayed in the SIM Grid can be restricted by selecting a different context in the organization hierarchy. Only the SIM Cards of the selected level and those below are visible.

CMP supports two types of context switching: horizontal and vertical switching.

• Horizontal switching allows the User to change their active context to another of their own contexts (i.e., another context to which they have access), thereby switching access to objects belonging to the target context, provided the target context's validated Effective User Rights do not restrict it. In the event of horizontal context switching, the User's Effective User Rights are automatically recalculated based on the target context.
• Vertical switching allows the User to change their active context to a context one level below their own context(s), thereby switching access to objects belonging to the target context, provided the Effective User Rights carried over from the higher source context do not restrict it. Note that in the event of vertical context switching, the User's Effective User Rights are not recalculated.

In the context switch, CMP lists all Parent Accounts alphabetically. If any Sub-Accounts have been created for any Accounts, a list of those Sub-Accounts is displayed below the relevant Account.

Suspended Accounts

Active and Suspended Accounts are both visible in the Enterprise Portal, however, only Admin Users can access suspended Accounts. 

Note: Suspended Accounts are distinguished from active Accounts by a *SUSPENDED* suffix.

Account Users cannot access Suspended Accounts and will be presented with an error message when trying to access suspended Accounts.

Furthermore, in case the Account User doesn't have access to at least one active Account (i.e. an Account in ACCOUNT status) the User's access to the Enterprise Portal will be completely blocked.

Searching for SIM Cards

Users can populate the SIM Grid with a single or multiple specific SIM Cards using the SIM Cards search and filter menu bar.

Search for SIM Cards Using Key Identifiers

The SIM key identifiers, such as ICCID, IMSI, MSISDN, or EID*, can be used to search for SIM Cards in Value, List, or Range search modes.

To search for SIM Cards using key identifiers:

1. Select one of the identifiers from the Search dropdown list.
2. Select the search mode from the dropdown on the left of the selected identifier.
   • Value Search  allows Users to search for SIM Cards by providing specific whole or partial values.
   • List Search  allows Users to search for multiple SIM Cards by providing multiple values of the selected type. Partial values are not supported.
   • Range Search  allows Users to search for a range of SIM Cards by defining the start and end of the range.
3. Enter the search criteria values.
   Note that the input section is different for each search mode.
4. Click on the search  icon.

The inserted search criteria can be easily removed by clicking on the Clear search  icon.

Search for SIM Cards Using Generic Text Search

The main search field can be used to enter any text or number, and the SIM Grid will show all SIMs with similar information. CMP will search for the defined values in the following fields:

• Active and Base Price Plan,
• Device,
• Roaming Profile,
• APN Group,
• APN & Static IP,
• Data Session IMEI,
• Service Profile, and
• Custom Attributes*.

*If the feature to display Custom Attributes in the SIM Grid is enabled, the generic search field also includes Custom Attribute values in the search process.

The inserted search criteria can be easily removed by clicking on the Clear search  icon.

Using Filter

Accounts with many SIM Cards may apply filters to reduce the number of SIM Cards seen in the SIM Grid. 

The dropdown list of the selected filter can be opened to view the values for each filter, and Users can also perform a value search.

Filters:

• Type (Only available if the eSIM feature is enabled on the CMP instance.)
• Billing Status
• Data Session
• Active Price Plan (Only available on Account and Customer level.)
• RAT Type
• Account (on Root level)/Customer (on Account level)
• Tag
• SIM Provider (Only available if configured accordingly on CSP level.)

The inserted filter criteria can be easily removed by clicking on the Clear search  icon.

Stored Queries

Custom filter combinations i.e. queries can be saved and called up for later use from the Stored Queries dropdown list. Stored Queries are created at the Context level rather than the User level, which means that other Users with access to the same Context can see and use queries saved by other Users. 

To save a custom query:

1. Enter the desired filter values.
2. Click the Save  icon.
3. Enter a name for the query.
4. Click the Save button to store the custom query.

Select All SIM Card

Users can select all of the SIM Cards that are currently displayed in the Grid at once by selecting the uppermost checkbox on the SIM Grid. This means that, for instance, if the uppermost checkbox is checked and the page size is set to 500 and there are 100.000 SIM Cards assigned to the Account, the 500 SIM Cards that are displayed in the grid will be selected. 

Keep in mind that changing the page will remove the selection.

The SIM Grid

In the SIM Cards module, the Object Grid is referred to as the SIM Grid. 

The columns of the SIM Grid can be divided into the following areas:

The History tab displays the history of all automated and user-generated actions for the selected SIM Card. Failed operations of the SIM Card are only displayed for Users with the Root context assigned. In such cases, two additional columns (Operation Status, Error Code) become available.

The details displayed in the History tab can be searched by

• Description, or
• Source Id,

and can be filtered by

• Operation Status* (only available to Users with the Root context assigned),
• Operation, or
• Source.

*By default, the Operation Status filter is set to Success. The filter value needs to be changed in order to display Failed operations.

The content of the History tab can be exported for future use by clicking the Export  icon.

By selecting the Timeline View  icon, Users can also view the content of the History tab as a timeline. To return to the original setup, click the List View button.

Usage Counters

For each SIM Card and all profiles in an eSIM/Multi-IMSI, the usage of each network service is counted from multiple perspectives called Scope Types. The Current Value for each Scope Type is constantly updated to reflect the most recent usage. 

Each line in the Usage Counter panel appears automatically when any of the counted Scope Types and Sevices are used by a SIM.

Usage Counters can be filtered by Period, Service, and Scope Type.

Usage Counter Data General Description

Usage Trend

The time-frame axis can be changed by entering dates to the From and To fields. Users can select a timeframe of up to six months.

By selecting the Open in new window  icon, the content of the Usage Trend section can be seen in a new window. To switch to full-screen view, click on the plus  icon.

Monthly Usage/BC Usage

Monthly/BC Usage gives the User an overview of Data, SMS, or Voice usage over a longer time period, such as a year or multiple years.

The usage can be split by country with a click on the selected month.

By selecting the Open in new window  icon, the content of the Monthly/BC Usage section can be seen in a new window. To switch to full-screen view, click on the plus  icon.

To assign a Tag:

1. Select a SIM Card from the SIM Grid.
2. Go to the Tags section of the Extended Details Menu.
3. Click on the Add  icon.
4. Select a Tag from the dropdown list.
5. Click Assign to apply your selection.

To remove a Tag:

1. Select a SIM Card from the SIM Grid.
2. Go to the Tags section of the Extended Details Menu.
3. Select a Tag from the assigned Tags.
4. Click on the Delete  icon.
5. Confirm the action.

Pending Changes

Pending Changes tab informs the Users about pending changes and ongoing or failed processes. In case a change or process is cancelable, resumable, or removable the User can execute the process action from the respective column of the Pending Changes tab.

Triggered Rules tab displays all the Rules that are related to the selected SIM Card and have been triggered.

The Service Block can be manually removed by unchecking the checkbox in the Block Currently Active field, which allows the SIM to return to consuming Data Services before the Rule Period is over.

Security Profiles

Security Profiles prevent SIMs from using data in unauthorized devices and sending/receiving of SMS from unwanted MSISDNs. 

Clicking the  icon in the Details column allows Users to view the configuration of the selected Security Profile.

Device

The CMP allows Users to manage the relationship between SIM Cards and their Devices. If a Device is defined with a SIM Card, this information will be displayed in the SIM Cards Extended Details menu.

Diagnostics

In case Basic Diagnostics is enabled on the CMP instance, the tab allows Users to quickly determine whether there are any issues or potential issues with a specific SIM. The data is presented in the form of a traffic light, with the following values:

• green indicates that everything is normal and in order,

• amber indicates that not all tests were successful or possible; however, problems are minor or may be temporary; and

• red indicates that all tests failed.

The traffic light status view displays the following information to Users:

• SIM Billing Status

• SIM Network/Session Status

• Service Profile Status

• IP/Internet Status

• Has SIM used SMS is the last 48 hours or 15 days

• Has SIM used Voice is the last 48 hours or 15 days

Users can also use the Basic Diagnostic tools to send a Cancel Location request to help with troubleshooting.

By clicking on the Advanced view button, Users can access more detailed information about the SIM Card.

Advanced Diagnostics

Advanced Diagnostics allows Users to view SIM-related activity and events and determine the root cause of any connectivity issues that may arise.

The following information is displayed:

• Network Connected
• Data Session
• Voice
• SMS
• Session Activation
• Cancel Location
• Update Location
• Authentication Requests
• Billing Status Changed
• Price Plan Changed
• Prepaid Auto-Renew Event
• SIM Deactivated (Prepaid Expiry)
• APN Group Changed
• Service Profile Changed
• Roaming Profile Changed

Users are able to gather more information by hovering over any displayed event.

The time-frame axis can be changed by entering dates to the From and To fields. Users can select a timeframe of up to one month.

SS7 Logs

The CMP displays log data from SS7 Logs to Enterprise Users in the SS7 Logs tab.

The content of the SS7 Logs tab can be exported for future use by clicking the Export  icon.

SMS Status

The CMP interacts with the SMSC in order to display the status of SMS sent to/from a SIM. This information is displayed in the SMS Status tab.

SMS Management

The CMP logs the SMS sent to the SMSC  in order to display the SMS sent from the CMP to a SIM and CMP retrieves SMS from the SMSC in order to display the MO-AT sent from the device containing the SIM Card. This information is displayed in the SMS Management tab.

The details displayed in the SMS Management tab can be searched by

• Date and Time (from/to),
• Source, or
• Destination,

and can be filtered by

• Type, or
• Status.

The Enterprise Portal also supports the request, retrieval, and presentation of Delivery Reports for SMS sent via CMP. SMS Delivery Reports can be requested when using the Send SMS feature. For more detail please see the Send an SMS section below.

Each CMP instance is configured to automatically remove SMS Delivery Reports after a predefined number of days (usually 30), and also if there are more than 100 SMS and SMS Delivery Reports stored in CMP per SIM.

The Object Functions Menu

Allowed SIM Changes across the SIM Lifecycle 

CMP restricts which SIM Settings that can be changed, at different points in the SIM Lifecycle (SIM Billing Status). The default configuration is shown in the table below. 

However, in certain CMP instances, the configuration has been changed, and if a change is not allowed, the user is presented with an error message.

Validation of multiple SIMs selected for SIM changes

When multiple SIM Cards are selected, the Enterprise Portal will validate the allowed SIM setting changes for the selected SIMs. The validation will apply for the following changes:

• Change Network Status
• Change Billing Status
• Change Service Profile
• Change MSISDN
• Change APN Group
• Change Static IP
• Change Roaming Profile
• Change Price Plans
• SIM move to new Account

When multiple SIM Cards are selected from the SIM Grid, EP will retrieve the SIM changes allowed for the selected SIMs.

In case the operation is allowed for at least one SIM Card in the selected set of SIMs, the whole operation will not be blocked, rather the User will be presented with the option to proceed with the subset of SIMs for which the change is permitted.

Deactivation Confirmation

For every action that could result in a change of services for the customer, CMP will ask for confirmation before making changes to SIM settings. This will ensure that the user reconfirms that they would like to deactivate the target subscribers.

The confirmation pop-up will be populated for the following actions:

• Change Price Plan 
• Change Billing Status
• Change Network Status
• Change APN Group
• Change Service Profile
• Change Account
• Send SMS

Confirmation messages

The majority of the Enterprise Portal actions have to be confirmed by the following pop-up message, which contains the requested action and the number of the selected SIM Cards.

For actions that are either irreversible or will impact the service for the selected SIM Cards different pop-up messages are used.

Allowed combinations of Price Plans and Service Profiles

CMP can be configured to prevent manual and automated SIM Price Plan and Service Profile changes that result in services being enabled without an appropriate Price Plan being assigned to the SIM Card. To ensure charging for enabled services allowed Price Plan and Service Profile changes have to be validated.

The following tables detail the allowed and not allowed combinations of Price Plans and Service Profiles for each Licensable Feature setting.

Feature Disabled

• All/any combination of Price Plans and Service Profiles are allowed.

Feature set to "Basic"

Depending on the contract with the operators, Users can change the SIM Card Price Plan. Price Plan Change Rules, which determine which Price Plan changes are allowed at which time, are configured on the CSP level in the Resource Manager. For a detailed description, see PP Change Rules.

Changing Price Plans (permanent or temporary) is possible in every Billing Status, except for Retired, which only allows Price Plan changes if the current Price Plan is Prepaid.

To change a Price Plan:

1. Select one or multiple SIM Cards from the SIM Grid.
2. Click on the Change Price Plan  icon in the Object Functions Menu.
3. Choose a Price Plan Type.
   Note: If no Price Plan Type is selected, all available Price Plans will be shown in the New Price Plan dropdown list.
   
4. Choose the New Price Plan from the available options in the dropdown list.
   Note: If a Price Plan Type is selected from the Price Plan Type dropdown list, the list of available new Price Plans will be filtered to show only the Price Plans of the selected type.
5. Choose the Execution Type.
   Note: Execution Type Temporary is only visible if available for the selected Price Plan.
   
6. Click Change to apply your selection.

The confirmation dialog for changing the Price Plan will indicate whether the change will be executed immediately or at the end of the Billing Cycle.

Moving between Prepaid and Postpaid Price Plans

Prepaid Price Plans have a pool/allowance and duration but do not allow overage. They are independent of Billing Cycles and will expire at the end of the allowed duration or when the allowance is consumed. Prepaid Price Plans have no Monthly Recurring Charge (MRC), only the one-time activation charge.

Postpaid Price Plans can have included pool/allowance and can also have an overage. They align with Billing Cycles and are only retired once all SIMs are removed from the Price Plan.

Considering the differences between the two Price Plan Types, moving between Pre- and Postpaid Price Plans is handled in the following way.

• Moving from Postpaid to Prepaid, the Postpaid Price Plan is considered as if the SIM was retired, i.e. the MRC is prorated and usage is charged against the Postpaid Price Plan up to the change and the Prepaid Price Plan is charged on activation or the SIM can join an existing Prepaid Pool. No usage is moved between the two Price Plans.
• Moving from Prepaid to Postpaid, the Prepaid Price Plan is left and any unused allowance is lost, unless the source Price Plan is a Pool Price Plan with other SIMs assigned. The new Postpaid Price Plan is treated as if the SIM has been activated mid Billing Cycle, i.e. the MRC is prorated. No usage is moved between the two Price Plan.

Multiple moves between Pre- and Postpaid Price Plans in a Billing Cycle

If there are multiple Postpaid Price Plans used in a Billing Cycle, the MRCs are prorated for each part of the Billing Cycle that the SIM is on a Postpaid Price Plan, regardless of the Account Rating Type.

If there are multiple Individual Prepaid Price Plans used in a Billing Cycle, each one will trigger a new one-time charge.

If there are multiple times in a Billing Cycle, when the SIM is in the same Prepaid Static Pool Price Plan and there are other SIMs in the pool at all times, the Pool will not be closed and usage is charged against the same Pool and no additional prepaid one-time charge will be raised.

Service Profile and Price Plan restrictions

To prevent SIM Price Plan changes that result in services being enabled without an appropriate Price Plan being assigned to the SIM, restrictions can be configured. For a detailed description, see the Allowed combinations of Price Plans and Service Profiles section above.

If according to the configured restrictions a Price Plan change is not allowed, the User will be presented with an error message.

In order to change a Price Plan from one with Voice services to one without Voice services, the Service Profile must first be changed to one without Voice services.

Manage Assignment to Simple Customer

In CMP Simple Customers can be created to help efficiently organize the constituents of Enterprise Accounts, such as departments, or teams. Simple Customers can be created as described in the Customers section of the user manual.

To assign a SIM Card to a Simple Customer:

1. Select one or multiple SIM Cards from the SIM Grid.
2. Click on the Manage Assignment to Simple Customer  icon in the Object Functions Menu.
3. Select a Customer from the available options in the dropdown list.
4. Click Assign to apply your selection.

Manage Assignment to SIM Group

In CMP SIM Groups can be created to help efficiently organize the constituents of Simple Customers, such as departments, or teams. SIM Groups can be created as described in the SIM Groups section of the user manual. 

To assign SIM Cards to a SIM Group:

1. Select one or multiple SIM Cards from the SIM Grid.
2. Click on the Manage Assignment to SIM Group  icon in the Object Functions Menu
3. Select a SIM Group from the available options in the dropdown list.
4. Click Assign to apply your selection.

Change Billing Status

The agreement between Customer and Provider applies here as it does when the Price Plan is changed. Depending on the contract with the Operators, Users can change the SIM Card Billing Status.

To change the Billing Status of SIM Cards:

1. Select one or multiple SIM Cards from the SIM Grid.
2. Click on the Billing Status  icon in the Object Functions Menu.
3. Select the desired Billing Status from the available options.
4. Choose an Execution Type.
   Note: Execution Type Temporary (BC-ONLY) is only applicable if the target status is Suspended.
5. Click Change to apply your selection.

The following diagram depicts the possible manual transition (in green color) available for SIM Cards. Examples:

1. Change the Billing Status of a SIM Card from Customer Inventory to In Testing by performing the 'activate'-operation ('Set to Testing'; transition 1 in the diagram below)
2. Re-activate a SIM Card from Retired into In-Billing (transition 7 in the diagram)

Red lines mark transitions that are triggered automatically by CMP when specific events (e.g. test quota expired or SIM assigned to an Account) occurred.

Processing Status

As the change of the Billing Status is an asynchronous process, the Processing Status (PS) column informs the User about the status of the process:

•  indicates that the change process is ongoing, and
•  indicates that the change process has failed.
• In case there is no currently ongoing or failed process, the field is left empty.

More information is accessible on the Pending Changes tab, which may be easily accessed by clicking on the icon in the PS column.

SIM Suspend Reason

The Suspend Reason of each SIM Card in Billing Status Suspended is visible on the Enterprise Portal. Enterprise Users are informed as to why a SIM Card has been suspended by a tooltip that appears while hovering over the SIM Card's Billing Status and also in the SIM Details.

Soft Suspend

Soft suspension allows to suspend SIM Cards without restricting network access. A soft suspended SIM is still able to register to the Network, i.e. usage is not blocked, but billing is stopped immediately.

To soft (seasonal) suspend a SIM Card it has to be transitioned to Billing Status BILLING READY.

There is no restriction on the availability of suspend types, therefore all Accounts can have both the network and soft suspend option at the same time. However, a suspended SIM Card cannot be moved to another suspend type directly, it has to be resumed first.

The Suspension Period defined for the Account also applies for soft suspended SIMs, after this period SIM Cards will be automatically resumed. 

Soft suspended SIM Cards will be auto-resumed either

• on first usage or
• when the (configured) suspension period expired.

Suspend Lock Condition

Transition to Billing Status Suspended is only allowed if there was no other suspension during the preconfigured time span of X days (e.g. 365), which indicates how long the time period needs to be between two manual suspensions. If the parameter is set to 0, there is no limitation to the number of suspensions.

Note: X is configurable on CSP level at installation. The configuration is not possible via GUI.

CMP stores a timestamp of when the last transition to Billing Status Suspended happened and will reject manual transitions into Suspended if the time passed since the last suspension is less than or equals the preconfigured X days. 

Note: Forced or automatic transitions will overrule the related conditions and will still be performed.

If a transition is rejected, the User will be notified with the following error message.

SIM Retirement

As the retirement of a SIM Card only happens at the end of the day (i.e. at midnight). As a consequence, the Billing Status of the SIM in the SIM Grid will not immediately change to Retired after the retirement has been initiated. 

An icon  in the Billing Status column will indicate that retirement has been indicated for the selected SIM Card. Any further attempts to retire the SIM will be blocked and the User will be presented with an error message.

Proration disabled at last moth

CMP allows disabling pro-ration at the first and last month. Disabling pro-ration at last month is triggered once the SIM has moved into Billing Status Retired. The SIM Card is deactivated (i.e. Network Status is set to INACTIVE) immediately when the SIM is retired, however, the CMP charges the MRC and grants the included allowance until the end of the Billing Cycle to keep the full allowance.

In case a such SIM Card is retired, it is indicated by an informational icon in the SIM Grid.

MSISDN Retire Behavior

MSISDN Retire Behavior can be configured on CSP-level at installation and cannot be changed later via GUI.

In case MSISDN Retire Behavior is configured Release MSISDN when a SIM Card is retired its MSISDN will be replaced (overwritten) by a dummy MSISDN. Retired SIM Cards with a dummy MSISDN assigned will be displayed without an MSISDN in the SIM Grid. 

When a Retired SIM Card is re-activated, it will get the next free dialable MSISDN and NOT the same as it has released.

Change APN Group

By changing the assigned APN to a SIM Card, the behavior of a SIM Card can be fundamentally changed. APNs can serve as a control for access to private networks or for a specific IP address allocation strategy.






To select an APN Group:

1. Select one or multiple SIM Cards from the SIM Grid.
2. Click on the Change APN Group  icon in the Object Functions Menu.
3. Select an APN Group from the available options in the dropdown list.
4. Click Change to apply your selection.

Change Service Profile

Every APN has a list of services, which have been agreed upon with a Network Service Provider. These services can then be allocated to SIM Cards to define their capabilities within the mobile network. The standard services are data, SMS, and voice is an optional service. For SMS and voice, there is also a difference between outgoing (MO) and incoming (MT) services. Data services are distinguished primarily in 2G, 3G, 4G, and 5G.

To simplify the allocation of APN services, the CMP offers ready-made Service Profiles to choose from.

To change the Service Profile:

1. Select one or multiple SIM Cards from the SIM Grid.
2. Click on the Change Service Profile icon in the Object Functions Menu.
3. Select a Service Profile from the available options in the dropdown list.
4. Click Change to apply your selection.

Service Profile and Price Plan restrictions

To prevent SIM Service Profile changes that result in services being enabled without an appropriate Price Plan being assigned to the SIM, restrictions can be configured. For a detailed description, see the Allowed combinations of Price Plans and Service Profiles section above.

If according to the configured restrictions, a Service Profile change is not allowed, the User will be presented with an error message.

In order to change a Service Profile from one without Voice services to one with Voice services, the Price Plan has to be changed first to one with appropriate Voice charging.

Change Static IP Address(es)

To change the Static IP Address assigned to the SIM Card:

1. Select one or multiple SIM Cards from the SIM Grid.
2. Click on the Change Static IP Address(es) icon in the Object Functions Menu.
   
   
3. Click the Edit  icon in the Action column.
4. Select a New Static IP from the available options in the dropdown list.
5. Click Save to apply your selection.
6. Click Close in the Change Static IP-Addresses dialog to return to the SIM Grid.
   

The successful change of a Static IP is immediately applied to the SIM and a confirmation message appears.

Send an SMS

The Send SMS feature allows a user to send an SMS to one or more selected SIM Cards. The SMS can only be sent if the intended SIM has SMS MT services enabled and there is no Security Profile that would block the CMP as an SMS source.

To send an SMS:

• Select one or multiple SIM Cards from the SIM Grid.
• Click on the Send SMS   icon in the Object Functions Menu.
• Enter the SMS message to be sent. 
  Note: 
  By default GSM Encoding is applied. In case the message text contains at least one non-GSM7 character the encoding is changed to Unicode. The applied encoding type is displayed below the text box.
  The maximum length of the message depends on the encoding type. In GSM Encoding it is 160 and in Unicode Encoding it is 70 characters.
  
• Click the Request SMS Delivery Report checkbox, if you wish to receive an SMS Delivery Report. Otherwise, leave it empty.
  Note: In case multiple SIM Cards are selected for sending the same SMS, all SMS will have the Request SMS Delivery Report flag set the same way.
  
• When ready to send the message, click on Save (or Cancel to exit without sending).
  

Failed SMS send

Sending an SMS can fail if the intended SIM doesn't have SMS MT services enabled or there is a Security Profile that blocks the CMP as an SMS source. In case of failure, depending on the source of the problem, enabling SMS MT services and/or changing the Security Profile can solve the problem.

Note: The request to send an SMS will be accepted even in case the sending will fail when the requirements of a successful SMS send are not met, because SMS are processed asynchronously.

Cancel Location

Cancel Location feature enables Enterprise Account Users to send a Cancel Location request to the core network. 

The network only responds whether the request has been accepted or not, i.e. there is no indication from the network that the SIM was successfully deregistered. If the request is accepted, it is assumed that the Cancel Location request was successful. When the SIM is reconnected to the network, the original configuration settings are retained.

If the request fails, the User is presented with a failed message that includes the reason for failure (if returned by the network).

To refresh/cancel location for SIM:

1. Select a SIM Card from the SIM Grid.
2. Click on the Cancel Location  icon in the Object Functions Menu.
3. Confirm the action.

Change SIM Card Account

CMP allows Users to move SIM Cards between (Parent) Accounts with no or minimal service interruptions. This feature supports business processes such as 

• incorrect SIM assignment to an Account,
• move of SIMs from Demo Accounts to Commercial Accounts,
• customer acquisitions or mergers, and
• customer splits/spin-offs.

CSP Users are allowed to move SIMs to any active Account within the CMP; however, Account Users have a restricted list of Target Accounts and are allowed to move SIMs to active Accounts under the same Company as the current Account. Both Parent and Sub-Accounts are included in the process.

Generally, SIM Cards can only be moved between active Accounts; however, CSP Users are also able to move SIM Cards from suspended Accounts to active Accounts.

ICCID;ACCOUNT_NUMBER 
8966901000000000046;999230001228

To change the SIM Account:

1. Select one or more SIM Cards from the SIM Grid.
2. Click on the Change Account  icon in the Object Functions Menu.
3. Select the Target Company.
   Note that in the case of an Account User, the Company of the current Account is preselected.
4. Select the Target Account.
   Note that only Accounts created under the selected Target Company are available for selection in the dropdown list.
   
5. Click Next.
6. Specify the Target Configuration of Price Plan, APN Group, and Service Profile.
   Note:
   Only resources available for the selected Account are available for selection.
   When SIM Cards are moved to a new Account, they are moved with the same Billing Status as what they had at their old Account.
7. Click Save to confirm the SIM Move.
   

The SIM Move is completed immediately, which means that the SIM Cards are moved to the new Account instantly. All charges generated for the SIM Card up to the SIM Move are charged against the Source (old) Account and in the Target Account the new Subscription is created, activation charges are suppressed, and any Price Plan allowance of the old Subscription is lost (e.g., Prepaid Allowance). If the SIM is moved out of an Account on the same day that it is assigned to the Account by the PO process, the old Account subscription will be deleted and there will be no charges against the old Account.

Change Roaming Profiles

Enterprise Account Users may change the assigned Roaming Profiles for one or multiple SIM Cards. Available Roaming Profiles are assigned by the Service Provider, or by the Enterprise User under the Roaming module.

Changing the assigned Roaming Profile is only possible for SIM Cards that have either a Network Group Price Plan or a Zone Price Plan with Shared Roaming Profile assigned. In case the SIM Card is on a Zone Price Plan with a Dedicated Roaming Profile, the direct change is not allowed and the User will be presented with an error message. For such SIM Cards, the Roaming Profile is automatically changed when the SIM Card's Price Plan is changed.

To change the Roaming Profile:

1. Click the Change Roaming Profiles  icon in the Object Functions Menu.
2. Select a Roaming Profile from the available options in the dropdown list.
3. Click Change to apply your selection.

Assign or Remove a Tag

Tags are visual clues, which offer an additional way to organize and locate your SIM Cards.

To remove a Tag:

1. Select one or multiple SIM Cards from the SIM Grid.
2. Click on the Remove Tag  icon in the Object Functions Menu.
3. Select a Tag to be removed from the available options in the dropdown list.
4. Click Save to apply your selection.

SIM Grid - Export

CMP provides Users multiple options to export the content of the SIM Grid either into a CSV or an XLS file, which can subsequently be used in Excel or loaded into other applications. Users have the option to export either all SIM Cards that match the defined filter criteria or only a selection of them. Depending on the context level, different export options can be available.

The export files can also be used as input for the Batch Update function. For details see the Batch Update section of the user manual.

Export Selected SIM Cards

To export selected SIM Cards:

1. Select SIM Cards from the SIM Grid.
2. Click on the Export Selected  icon.
3. Select the file format (CSV  or XLS ) in which the content will be exported.
4. Click Download to finalize the process.
   
   

Export All SIM Cards

SIM Cards can only be exported page by page from the SIM Grid when exporting all SIM Cards that match the current filter criteria in CSP context. The same option is available in Account context as well.

To export all SIM Cards matching the current filter criteria page-by-page:

1. If necessary, filter the content of the SIM Grid.
2. Click on the Export All matching current filter criteria  icon.
3. Select the file format (CSV  or XLS ) in which the content will be exported.
4. Click Export current Page to confirm the export.
   
   
5. Click Download to finalize the process.
   
   

In order to support exporting a large number of SIM Cards, CMP enables Users to trigger the creation of an asynchronous report based on the current search criteria when exporting the content of the SIM Grid. The created report is sent to the email address of the User and is also available for download in the Reports module of the Enterprise Portal.

To export all SIM Cards via report:

1. If necessary, filter the content of the SIM Grid.
2. Click on the Export All matching current filter criteria  icon.
3. Select the file format CSV  for the export.
   Note that the via report option is only supported for the CSV file format.
   
4. Select the Export all via Report option.
   

*³: The Batch file content is processed according to the table below.